FAQ

What’s the Catch? There Isn’t One!

You can submit as many requests as you need within our services. We’ll work with you to set priorities and complete them in the agreed order as long as your subscription is active.

  • Standard Package: One dedicated expert will handle your tasks one at a time.
  • Enterprise Package: Two specialists can work on your requests simultaneously for faster results.

No surprises, no fine print—just efficient, high-quality design and development support.

 

What Counts as a Request?

A request or task is any job you assign to us. This could be designing a logo, making revisions to an existing design, performing website maintenance, or any other task. Essentially, a request is anything that requires our team to work on any aspect of your project.

 

Who Will I Be Working With?

You’ll have a dedicated Account Manager as your main point of contact, overseeing processes, plans, and billing. Behind the scenes, a Project Manager will coordinate day-to-day tasks, ensuring everything is defined, reviewed, and delivered on time by the Art Director and Senior Designers assigned to your project. You’ll always have the right support at every step of the way!

 

What Billing Options Do You Offer, and Can I Cancel Anytime?

We offer flexible payment options, including payments by card or bank transfer (both international and local), so you can choose what works best for you. And yes, you can cancel anytime—no long-term commitments! You have the flexibility to adjust your subscription as needed.

 

How Can I Cancel My Web and Graphic Design Subscription?

You can use our subscription for as long as you like and cancel anytime! There are no hidden fees or penalties—your subscription will simply stop renewing from the following month. To cancel, you can either do it directly through your account or simply let us know, and we’ll take care of the rest.

 

What Project Management Tools Do You Use?

We use ClickUp for managing our internal processes and time tracking. This allows us to invite multiple members of your team to the ClickUp board so everything is organized and easily accessible. However, if you're already using other project management tools, we’re happy to integrate and work within your preferred platform as well.

What Services Do You Offer?

We provide a comprehensive suite of services, including:

  • Website Design & Development
  • Graphic Design
  • E-commerce Solutions
  • Branding & Identity Design
  • UX/UI Design
  • Motion Graphics Creation
  • Video Production

Whatever your needs, we’ve got the expertise to bring your vision to life!

 

Can You Create Custom Branding and Logo Designs?

Absolutely! We specialize in custom branding and logo design to help define and elevate your brand identity, making sure it resonates with your audience and stands out in your industry.

 

Can You Help with Website Maintenance and Updates?

Yes, we provide ongoing website maintenance and support services to keep your website running smoothly, up-to-date, and secure. Whether it's updating content, fixing issues, or optimizing performance, we've got you covered!

 

Do You Offer Training or Support for Using My Website or Designs?

Yes, we offer training and support services to help you and your team effectively use and manage your website or design assets. Whether you need guidance on updates, features, or best practices, we’re here to ensure you feel confident and in control!

 

Do You Provide Website Hosting and Domain Registration?

Yes, we offer website hosting and domain registration services to make launching and maintaining your website easier. We handle the technical details so you can focus on growing your business.

 

How Do You Ensure That My Website Is Optimized for Mobile Devices?

We use responsive design techniques to ensure your website provides an optimal viewing experience across all devices, including mobile phones, tablets, and desktops. This way, your site will look and function great no matter how your visitors access it.

 

Can You Provide Analytics and Reporting for My Website or App?

Yes, we can set up analytics and reporting to track and measure your website or app's performance. This helps you gain valuable insights into user behavior, conversions, and other key metrics to optimize your site and drive better results.

 

How Do I Get Started Working with Passionates?

If you'd like to learn more or speak with an account manager, simply book a call with us. If you're ready to get started, just proceed through the checkout with one of our packages, and we’ll discuss your tasks and start working on your project right away.